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Field Service Technician
Osiopack – Anaheim, CA
Salary – DOE
Osiopack is a leader in multi-layer flexible packaging and machinery servicing customers throughout the United States. Our work environment at Osio is exciting, dynamic, and our employees have created a family friendly atmosphere that makes coming to work enjoyable! We are searching to fill a Field Service Technician position that will be based out of home offices in Anaheim, CA.
Summary: This position is responsible for installing and technical support of Osiopack’s product lines and maintaining good customer relations. Will investigate and resolve customer reports of technical issues with equipment, and eliminate future operational or service difficulties for customers. Due to our customer’s needs, priorites will change based on customer situations so individuals must be able to adapt to ever changing work schedule and priorities.
Time Utilization: This position will travel up to 50% of the time and stay overnight as needed. Normal business hours are 9:00am to 6:00pm. Schedule needs to be flexible to accommodate customer’s schedules. Willing to work outside normal business hours as job dictates.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
Installs and/or repairs new or modified equipment at customer’s facility to ensure full functionality according to specifications in a timely manner.
Provides on-site technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provides a communication link between the customer and Osiopack to help ensure that effective service is provided to the customer.
Conduct training to customers on the safe operations of equipment, maintenance, parts ordering and safety issues of equipment, to follow specified procedures for safety instruction. Provide contact information for service team for future service needs and parts needs. Ensure the customers comfortable with operational and safety procedures of their equipment.
Completes Service Documentation on what was repaired on the service call and related expenses and record the time spent on the call. Reports are complete, accurate, and submitted within one week of site departure. Weekly Expense Reports and time sheets are also completed in accurate and timely manner. All expenses incurred are handled in a cost effective manner.
Communicate with director on a daily basis and give updates on current jobs status and receives additional job assignments. Maintain quality and quantity of work on equipment. Listens attentively and asks questions as appropriate. Complete work assignments with minimum supervision. Retrieve and respond to messages daily on all communication tools.
Consistently makes travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Keeps service team members and customers informed of arrival times. Travel arrangement will include: hotel, car rental and airline flights.
Associate’s degree (A. A.) or equivalent from two-year college or technical school; or three years field service, packaging, maintenance or related experience; or equivalent combination of education and experience. Electrical, pneumatic, mechanical, and machine shop skills required. Mechanical aptitude needed.
Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers. Needs to be a Self starter and have the ability to work in unsupervised settings.
Must be able to troubleshoot basic mechanical, electronic and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills.
To perform this job successfully, an individual must be proficient in Microsoft office software; Spreadsheet software; Internet software.
Allen Bradley, Rockwell PLC platforms.
Certificates and Licenses:
U.S. Citizenship. Current valid and clean driver’s license to drive in the United States. Must have the ability to obtain a Passport.
Bilingual: Speak Korean – Huge plus.